Warranties & Returns Policy

At Makz Gear, we want you to shop with confidence. So we have made it easy for you to understand our returns, fitment support, and warranties policy. It is in addition to your rights under the New Zealand Consumer Guarantees Act 1993 (CGA). Nothing here limits those rights.

By engaging with our website, creating an account, or shopping online with Makz Gear, you agree to these policies.

Returns for Incorrect Fit or Unsuitability

We get it, sometimes a part doesn’t fit or a piece of gear doesn’t feel right. In those cases, you may return the item within 30 days if:

• The item is brand new (unused, unworn, unwashed) with all original tags and packaging intact.
• Hard parts have not been fitted, scratched, or marked.
• Helmets, boots, and other gear are returned as packaged (e.g., helmet in its bag, boots in their box).
• Packaging is undamaged (please don’t apply tape, stickers, or writing directly to product boxes).
• Certain items cannot be returned for fitment/suitability or change-of-mind, including: electrical parts, decals, special order items.

Return shipping for fitment/suitability returns is at the customer’s expense.

Fitment Support

We want to help you get the right part. While we don't have a full fitment database, our team is happy to advise on compatibility before you buy. To ensure your return remains eligible, it’s important that you take responsibility for checking fitment carefully:

• Compare before opening or installing: Always compare the new part to your old one while it’s still in the packaging. This is especially important for hard parts, chains, sprockets, or electrical components, which cannot be returned once removed from sealed packaging.
• Try gear carefully: For helmets, boots, and other wearable gear, try them on gently and responsibly. Avoid makeup, perfume, or standing on foot pegs with boots, as this may affect whether a return is accepted.

Faulty, Damaged, or Incorrect Items

Under the CGA, you are entitled to a repair, replacement, or refund if your item is faulty.

• Makz Gear will inspect and assess the product (which may include consultation with the supplier or manufacturer) to determine whether the fault is minor or major.
• If the fault is minor, we may choose to repair or replace the product.
• If the fault is major (unsafe, unfixable, or significantly different from what was promised), you may choose a refund or replacement.
• Faulty or damaged goods must be reported to Makz Gear within 7 days of delivery (or discovery of the fault). Claims made outside this timeframe will still be assessed in line with your rights under the Consumer Guarantees Act.
• If your order arrives damaged in transit, please take clear photos of the packaging and item (before and after opening) and contact us immediately so we can resolve it with the courier.

For faulty, damaged, or incorrectly supplied items, Makz Gear will cover reasonable return shipping costs.

How to Return

• Contact admin@makzgear.co.nz with your order number and reason for return.
• We’ll confirm your next steps and whether the return falls under fitment/suitability or CGA rights.
• Pack your items carefully. If returning boots, helmets, or boxed items, please wrap the box so labels/tape aren’t applied directly to the packaging.

Refunds are usually processed within 3–5 business days once we’ve received and approved the return.

To Make Sure Your Return Is Approved, Please Avoid:

• Trying on boots while standing on foot pegs (can scratch soles).
• Trying on helmets with makeup on (can stain cheek pads).
• Returning items with marks, deodorant, perfume, body odour, or damage.
• Returning items without tags or in non-resaleable condition (unless faulty).
• Opened chains, or hard parts removed from packaging before confirming fitment.
• For hygiene reasons, underwear, base layers, or swimwear cannot be returned unless faulty.

If your return doesn’t meet these conditions, we’ll send it back to you at your cost.

Warranties

At Makz Gear, we sell a wide range of motorcycles, parts, and gear, and each item carries a different warranty depending on the manufacturer.

Manufacturer & Brand Warranties

• All warranty information is provided by the manufacturer or brand.
• Warranty coverage, duration, and conditions vary depending on the product.
• Makz Gear acts as the retailer and can assist you in submitting a claim, but the warranty is provided by the manufacturer.

Making a Warranty Claim

1. Check the warranty: Review the manufacturer’s warranty details included with your product or on the product listing.
2. Contact Makz Gear: Email admin@makzgear.co.nz with your order number, product details, and a description of the issue. Include photos if relevant.
3. Assessment: We may coordinate with the manufacturer to confirm whether the issue is covered under warranty.
4. Resolution: Depending on the warranty, the manufacturer may repair, replace, or refund the item. Makz Gear will assist and keep you updated throughout the process.

Important Notes

• Warranty claims do not cover damage caused by misuse, neglect, accidental damage, or improper installation.
• Warranty periods, procedures, and exclusions are set by the manufacturer. Please review their documentation carefully.
• Your CGA rights are in addition to any manufacturer warranty.
• For questions about a specific product warranty, contact Makz Gear before purchase.

Additional Information

• For motorcycle purchases, once an order is confirmed, the customer is liable for the full purchase price. Cancellations are not permitted. In exceptional circumstances, Makz Gear may consider a cancellation at its discretion, which may incur a cancellation fee.
• Delivery & Risk: Once your order is handed to the courier, the courier is responsible for the goods during transit. If your items arrive late, damaged, or not at all, please contact us immediately so we can assist you in resolving the issue with the courier.
• Business Purchases: The CGA applies to personal consumer purchases only. Business purchases may not be covered.
• Return to Sender: If an order is returned due to incorrect details or non-collection, we’ll refund or credit the order amount minus shipping costs (unless the error was ours).
• Disputes: If you’re unhappy with a return outcome, you may take the matter to the Disputes Tribunal of New Zealand.

In Short

• Fitment/suitability returns: Accepted within 30 days in brand-new condition (customer pays shipping).
• Faulty/damaged/incorrect items: Fully covered under the CGA, and we’ll take care of shipping.
• Warranties: Provided by the manufacturer, in addition to your CGA rights.
• Refunds/credits: Processed quickly once we receive your return.
• Customer support: Our team is here to help. Contact us anytime if you’re unsure about a return.